I want to share an article and a thought… Essentially, a different way to look at the work we do as designers (or anyone who touches the user experience or does service design kinds of work!).
Prelude: My Discomfort with Customer Journeys
Context: I’ve always felt weird about using customer journeys for an experience where we…
Or, the Value of ‘Underspecifying’ a Product Feature
A potentially contentious point I bring up in my “Paths to Sandboxes” talk is the value of “underspecifying” a feature. Essentially, I suggest we might design, build, and ship a feature with no specified use case. That’s right. No “As a [user]… I want to… so that…” statement. …
I have strong beliefs, you might even say convictions, about how certain ways of working can make the world a better place. Consider this passage, from the final paragraph of the final chapter of my book Figure It Out: Getting From Information to Understanding.
“From confusing parking signs to dynamic…
Email sent to members of The Mighty Minds Club. Re-posting it here so more people can catch up on what’s been going on and what’s ahead!
Helloooooooo!
In this final installment of the “What Next for the Mighty Minds Club?” …
Email sent to members of The Mighty Minds Club. Re-posting it here so more people can catch up on what’s been going on and what’s ahead!
Howdy!
Welcome to email #2 (of 3) as we look at ‘What’s Next for the Mighty Minds Club’.
Email sent to members of The Mighty Minds Club. Re-posting it here so more people can catch up on what’s been going on and what’s ahead!
Welcome, fellow Mighty Minds!
After several weeks away from this newsletter (and Mighty Minds in general), I’m back! …
A transcript of my Euro IA 2020 keynote.
There’s a quote I’ve been thinking about, a lot:
The greatest mapmakers of old were not the ones who made better maps of places that were known. They gleaned insights about the places yet to be explored and mapped out uncharted territory
In this, I see two roles. One role…
Originally posted as a twitter thread, here are few things I’ve learned over the past few weeks about remote facilitation. I have NOT rewritten this for Medium (there’s something nice about the punchiness and brevity of tweets!), but I have fixed some typos and added a few additional observations…
I’ve…
What does it mean to be a designer at this time in history? Think about that for a second. Or several days.
At the risk of speaking for all designers, I’ll say we’ve moved beyond just surface and tactical concerns, at least in our discourse. I still see religious debates…
